Freshdesk Reviews

Freshdesk offers several pricing plans:

• Free: This plan is available for up to 10 agents and includes integrated ticketing across email and social, ticket dispatch, knowledge base, ticket trend report, out-of-the-box analytics and reporting, team collaboration, and 24x7 email support.

• Growth: Priced at $15 per agent per month (billed annually), this plan includes everything in the Free plan plus automation, collision detection, 1000+ marketplace apps, in-depth helpdesk report, SLA management & business hours, custom email server, custom ticket views, custom ticket fields & status, custom SSL, and 24x5 phone support.

• Pro: Priced at $49 per agent per month (billed annually), this plan includes everything in the Growth plan plus multiple products, round-robin routing, custom roles, custom objects, custom reports and dashboards, customer journey, canned forms, community forums, CSAT surveys & reports, multiple SLA policies & business hours, SLA reminder & escalation, multilingual knowledge base, custom apps, and report sharing.

• Enterprise: Priced at $79 per agent per month (billed annually), this plan includes everything in the Pro plan plus unlimited products, sandbox, audit log, skill-based routing, knowledge base approval workflow, flexible knowledge base hierarchy, and IP range restriction.

There are also add-ons available for Freshbots by Freddy Self Service, Freddy Copilot, Freddy Insights, Freshcaller, and Day Passes. Please note that prices may vary and it's always a good idea to check the official website for the most accurate and up-to-date information.

Freshdesk and Zendesk are two of the biggest players in the support ticketing space. Both offer companies of all sizes the opportunity to give faster, better, and more efficient customer service. Zendesk is an industry leader and pioneer in online help desk software. It lets customer support agents sort through, answer, and resolve support tickets quickly and in real time. It also comes with the ability to create automations and custom integrations as well as track your team’s performance. While companies of any size can use Zendesk, it caters well to enterprise-level organizations in particular with customizable workflows. Freshdesk, in its own marketing material, has positioned itself as a direct competitor and the best possible alternative to Zendesk. Along with Zendesk, it gives companies the ability to streamline their ticket management and customize workflows—all in an easy-to-use interface. Freshdesk also offers a free forever plan, making it great for companies with smaller budgets. Overall, both Freshdesk and Zendesk offer powerful tools that can help businesses improve their customer support operations, but each platform has its own strengths and weaknesses.

Yes, Freshdesk can be integrated with a variety of existing systems. It offers a wide range of integrations with tools such as WhatsApp, Slack, Shopify, Salesforce, Microsoft Teams, and Mailchimp. In addition, Freshdesk provides a platform called Neo that allows for custom integration development to meet expanding customer support needs. Freshdesk also supports integration with other systems like Jira and Freshservice. This extensive connectivity allows organizations to smoothly integrate Freshdesk into their existing processes and access client data from a single spot.

Freshdesk offers several pricing plans. The Free Plan provides basic features such as integrated ticketing across email and social, ticket dispatch, knowledge base, and out-of-the-box analytics and reporting. The Growth Plan costs $15 per agent per month when billed annually and includes additional features like automation, collision detection, in-depth helpdesk report, SLA management & business hours, custom email server, custom ticket views, custom ticket fields & status, and custom SSL. The Pro Plan is priced at $49 per agent per month when billed annually and offers advanced automation, multiple products, round-robin routing, custom roles, custom objects, custom reports and dashboards, segment customers for personalized support, customer journey, canned forms, manage versions in knowledge base, community forums, extendable API limits, CSAT surveys & reports, multiple SLA policies & business hours, SLA reminder & escalation, multilingual knowledge base, custom apps, average handling time (AHT), custom metrics, and report sharing. The Enterprise Plan costs $79 per agent per month when billed annually and includes all features in the Pro Plan plus unlimited products, sandbox, easily manage agent shifts across time zones, audit log, skill-based routing, knowledge base approval workflow, flexible knowledge base hierarchy, and IP range restriction.

Freshdesk is a cloud-based customer support software known for its smart automation and help desk support on multiple channels. It offers a variety of features, including:

• Ticketing: Prioritize, categorize, and assign tickets so you never lose track of them. There's also a team inbox to track and manage incoming support tickets from multiple channels with one inbox.

• Collaboration: Work together as a team to quickly and efficiently solve customer problems. Collaborate with any expert from within or outside your organization to resolve complex issues faster.

• Omnichannel Support: Unify and manage all support-related communications from multiple channels on a single platform. This includes email, phone, live chat, social media, website, and WhatsApp.

• Automations: Leverage Freshdesk's built-in capabilities to automate repetitive helpdesk tasks. This includes ticket dispatch, intelligent ticket assignment, and time-triggered automation.

• Self-Service: Deflect FAQs and optimize agent workload with a scalable knowledge base and custom widgets to help customers find answers faster.

• Analytics: Surface potential issues and optimize support operations with proactive AI-driven insights.

• Customization: Create custom statuses that suit your workflow to identify what stage a ticket is in.

• Security: Freshdesk ensures the security of your data and provides the ability to select your data center location.

These features make Freshdesk a strong contender for businesses aiming to improve their customer support.

Freshdesk is a help desk software that offers a range of features designed to improve productivity, efficiency, and communication. It provides ticket management, customizable user interfaces, and automated response capabilities. It also includes a comprehensive knowledge base and intuitive, self-service user portals.

When compared to other help desk software like Zendesk, Kayako, Helpscout, Microsoft 365, and Zoho Desk, Freshdesk stands out for its simplicity and ease of use. For instance, it doesn't require setting up long-winded triggers or configuring elaborate rules to run simple automation. It also offers a clutter-free help desk that scales with your business.

In terms of pricing, Freshdesk offers a free 30-day trial and four different tiers that are priced at flat rates on a per-agent basis, billed annually. This makes it a cost-effective solution for support teams of all sizes.

Moreover, Freshdesk is praised for its simple, agent-friendly interface and reliable product support. It also offers a mobile app that allows agents to access the full power of a helpdesk and respond to customer requests on the go.

In conclusion, Freshdesk is a robust help desk software that compares favorably to other options in the market due to its comprehensive features, ease of use, and affordable pricing.

Yes, Freshdesk does offer a trial period. If you're on the Growth/Pro plan, you will get a 7-day trial of a higher plan. If you're on the Free plan, you will get a 14-day trial of a higher plan. Once the trial period expires, your account will automatically be moved back to the original plan you subscribed for. All new features, integrations, APIs, and other settings that you had configured during your trial will be lost. Please note that all configurations made during the trial will be deleted once your account is moved back to the original plan post-trial expiry.

Freshdesk, a product of Freshworks, is a customer service software trusted by over 60,000 customers. It offers a range of services and features to elevate customer service experiences. Key offerings include:

• Advanced Ticketing: This feature allows support teams to manage, prioritize, and resolve tickets at scale. It provides a unified workspace that helps agents focus on the right issues and deliver personalized support quickly.
• Self-Service: This feature helps deflect frequently asked questions and optimize agent workload. It automates self-service with a scalable knowledge base and custom widgets, helping customers find answers faster.
• AI-Powered Automations: This feature optimizes operations with AI-powered automations and workflows. It eliminates redundancy and enables teams to run on autopilot, improving productivity and efficiency.
• Collaboration: This feature provides collaboration tools to help agents engage with the right experts from cross-functional teams and provide faster, more consistent service on complex inquiries.
• Analytics: This feature leverages proactive AI-driven insights to optimize support operations. It unleashes the power of generative AI to analyze interactions constantly, monitor quality, and realize a lower total cost of ownership.
• Customer Service Suite: This suite combines bots, ticketing, and conversations in one unified solution. It enables businesses to improve productivity and exceed customer expectations.

Freshdesk is designed for companies of all sizes, allowing them to maintain a viable customer support system as their business grows. It is a popular choice among businesses for its user-friendly features, such as canned responses, parent-child ticketing, shared inboxes, and reporting and analytics. These features make it easier for support teams to navigate the software and focus on helping customers, rather than fighting with their tools. Freshdesk also offers a mobile app to support customers effortlessly even when you're away. It also provides policies and data protection to moderate how you authenticate users on your helpdesk, how you host your portal, and control access to it. Freshdesk is used by many big-name brands, including Hugo Boss, Honda, Toshiba, Goodreads, Unicef, and Cisco. It offers a wide range of additional products and features that help businesses better navigate their customer service strategy and day-to-day operations..

Freshdesk offers several pricing plans:

• Free Plan: This plan is available for up to 10 agents and includes integrated ticketing across email and social, ticket dispatch, knowledge base, ticket trend report, out-of-the-box analytics and reporting, team collaboration, and 24x7 email support.

• Growth Plan: Priced at $15 per agent per month when billed annually, this plan includes everything in the Free Plan plus automation, collision detection, 1000+ marketplace apps, in-depth helpdesk report, SLA management & business hours, custom email server, custom ticket views, custom ticket fields & status, custom SSL, and 24x5 phone support.

• Pro Plan: Priced at $49 per agent per month when billed annually, this plan includes everything in the Growth Plan plus multiple products, round-robin routing, custom roles, custom objects, custom reports and dashboards, customer journey, canned forms, community forums, CSAT surveys & reports, multiple SLA policies & business hours, SLA reminder & escalation, multilingual knowledge base, custom apps, average handling time (AHT), custom metrics, and report sharing.

• Enterprise Plan: Priced at $79 per agent per month when billed annually, this plan includes everything in the Pro Plan plus unlimited products, sandbox, audit log, skill-based routing, knowledge base approval workflow, flexible knowledge base hierarchy, and IP range restriction.

Please note that these prices are subject to change and it's always a good idea to check the official Freshdesk website for the most accurate and up-to-date information.

Freshdesk is a cloud-based communications solution that enables customer support agents to engage with clients who need customer service. Tools include a knowledge base, forum, and support ticket system. The software is free, with a 21-day trial for testing premium features. Additionally, there is an option to purchase a “day pass” to increase user access temporarily in case of an unanticipated customer outreach spike.

Freshdesk offers features that let agents interact with your company’s customers easily and quickly. It provides a support ticket system integrated with email and social media, the ability to customize ticket priority, routing and category, team collaboration tools, and a knowledge base setup.

However, it might not be good value for the money when compared to the Customer Service Suite bundle. There is a significant pricing gap between subscription plans.

On the other hand, Freshservice is an internal IT helpdesk and service management platform that helps modern organizations simplify and automate their internal IT operations. Using Freshdesk, you can assist your customers across email, phone, social, chat, and messaging channels to improve your CSAT scores and win customers for life. Freshservice helps you streamline your internal IT service delivery process, improve your agent productivity, and elevates your employee engagement.

In conclusion, both Freshdesk and Freshservice have their own unique features and cater to different needs. It's important to choose the one that best fits your organization's requirements.